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Terms and Conditions

Terms Of Use


You are provided with the Service (hereafter defined) on the condition that you agree to all of the terms and conditions set forth in this document without alteration or reservation. Our website counts as being used whenever someone accesses, browses, or registers to use it. The following terms and conditions of use are acknowledged and accepted by you, and you agree that you have read, comprehended, and agree to be bound by them. If you disagree with any of these terms, you must not use our website.


Privacy Policy


Our Privacy Policy outlines the terms under which we process any personal information you give us or that we receive from you. While using our site, you consent to this processing and warrant that the information you provide is true.


About us


This site is managed and operated by Finmondo Ltd T/A Whitehouse Bureau De Change, which has its head office incorporated in Northern Ireland under company registration number: NI651044.

The registered head office address is: Whitehouse, 65 Buncrana Road, Derry, Northern Ireland, BT48 8LB.

Finmondo Ltd is a currency exchange provider that is registered with HMRC as a money service business. The HMRC MLR registration number is:  XFML00000149954


Changes to terms & Conditions


We reserve the right to make changes to these terms of use and to this website at any time. Please check this page regularly to be aware of any changes since they are legally binding on you.

Both the content and frequency of updates to our website are subject to change. Since we are not required to update any of the content on our site, please be aware that it might do so at any time. Regarding the correctness or comprehensiveness of the information on our website or in any of its content, we make no guarantees.


Accessing the site


Our website can be accessed for free.

Regarding the duration or availability of our website or any of its contents, we make no guarantees. The site is always open to visitors on a temporary basis. We reserve the right to suspend, remove, discontinue offering, or change the entire site without prior warning. We are not liable and cannot be held responsible if our website is unavailable at any moment or for any period of time.

Likewise, it is your responsibility to ensure that these terms of usage and any other applicable rules are understood by and followed by anyone who accesses our site using your internet connection.


Site usage


Our website is intended solely for lawful purposes, and its use for any unlawful, fraudulent, or otherwise illegitimate activity is strictly prohibited. By accessing our website, you agree not to violate any relevant laws or regulations at the local, national, or global level.


In addition to complying with applicable laws and regulations, you must agree not to engage in any activity that breaches our website's terms of use, including but not limited to copying, selling, or transferring any part of our website without prior authorization.


Moreover, you are prohibited from unlawfully accessing, interfering with, harming, or disrupting any part of our website.


By using our website, you acknowledge and agree to be bound by these terms and conditions, and any violation of these provisions may result in the termination of your access to our website, as well as any other legal remedies available to us.



Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Copyright & trademark

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced on this website, which are not the property of, or licensed to the operator, are acknowledged on the website.


Violation of terms and conditions


If a user violates any of the terms and conditions of this website, the website operator reserves the right to take action as deemed appropriate, including but not limited to:


  • Prohibiting the user from accessing the website in the future;

  • Pursuing legal action against the user;

  • Notifying law enforcement authorities or regulatory bodies.


Finmondo Ltd reserves the right to take any other action deemed necessary and appropriate to enforce these terms and conditions.


By using this website, you acknowledge that any violation of these terms and conditions may result in a prohibition of the usage of the site without prior notice, and that Finmondo Ltd will not be liable to you or any third party for any damages resulting from such action.


Limitation on liability


Your statutory rights are not affected, and our liability to you for death or personal injury caused by our negligence, fraud, misrepresentation, or mis-statement is not limited. However, we are not liable for the following: losses that were not foreseeable or preventable; loss of profits, business, opportunities, anticipated savings, wasted time, consequential or special losses, or inability to use our site.


You agree that by using our site, downloading any content from it, or accessing any website linked to it, you assume the risk of any virus, distributed denial-of-service attack, or other technologically harmful material that may harm your computer equipment, programs, data, or other proprietary material. We will not be responsible for any resulting loss or damage.


Anti-virus software

It is your responsibility to ensure that your computer hardware, software, and platform are set up properly to access our website, and to use your own virus prevention software. We do not accept responsibility for any viruses or other malicious elements you encounter on our site.

Intentionally introducing malicious software, such as viruses, worms, Trojans, or other harmful elements to our website or attempting to attack the site via a denial-of-service attack is strictly prohibited. We will report any such breaches to law enforcement agencies.

Attempting to gain unauthorized access to our website or the server connected to our site is strictly forbidden.


Link to third parties


You are allowed to link to our home page as long as you do so ethically, legally, and without damaging or exploiting our reputation.


You may not create a link in a way that implies any affiliation, acceptance, or recommendation by us when none exists. Links to our website from any website other than your own are strictly prohibited.


Linking to any page other than the home page of our website or framing any part of it on another website is not allowed. We reserve the right to revoke the license to the link without prior notice.


Links to external websites and other resources on our site are provided for informational purposes only. We do not control the information on those sites or resources.




These terms and conditions are subject to Northern Irish Law. Any dispute arising from these terms will be resolved through legal proceedings in the courts of Northern Ireland, which are mutually agreed upon by both parties.


Terms for placing orders / conducting transactions at the location


To ensure a smooth and mutually beneficial transaction, we kindly ask that you carefully review and agree to our online terms and conditions before proceeding.


By placing an order with us, you certify that you have read, understood, and accepted our terms and conditions, as well as all applicable laws and regulations. If you do not agree with these terms, please refrain from using our service.


Please note that these terms and conditions will govern all contracts formed between you and us, unless both parties agree in writing to a variation and confirm it in writing. These terms supersede any other terms and conditions that you may seek to impose, incorporate, or that are implied by law or otherwise.


To use our service, you must be 18 years of age or older and will need to place your order during our branch opening hours.


When making a payment, you represent that you are acting independently, for a legitimate reason, and that the funds are legally and beneficially yours. You also guarantee that the funds were not obtained unlawfully, in violation of the legal owner's rights, or in any way associated with criminal activity. We take financial integrity seriously and reserve the right to refuse service to anyone who violates these principles.

When placing an order in store or over the phone for currency/ amounts not present at the location, a 10% deposit must be paid at the branch to confirm both the exchange rate and delivery date of the order. Refunds are not offered unless an order is not ready for pickup within 7 working days from the day the deposit was paid.

We regret to inform you that coins and severely damaged notes are not accepted. Before leaving the counter, we advise clients to count their change and obtain a receipt for any foreign currency transactions. Please be aware that neither Finmondo Ltd nor any of its employees are liable for any subsequent shortages. Finmondo Ltd. has the right to recoup any funds that were unintentionally or carelessly given to the client.


Order completion verifies the legitimacy of the deal and the customer's acceptance of the exchange rate. You certify that all information provided to Finmondo Ltd is true and accurate by concluding a currency exchange transaction.


All customs regulations pertaining to the UK and the countries the consumer is travelling are solely their responsibility. Finmondo Ltd. is protected against errors or damages originating from transactions as well as from other circumstances outside its control (force majeure).


Within 14 days of processing of the foreign currency transaction or the occurrence of the issue, please notify Finmondo Ltd of any complaints/issues. Inquiries into complaints will be carried out with the intention of quickly finding a solution. If this is not possible, the final response will be sent within 14 days, and in some cases, within 30 days.


Finmondo ltd has the right to request for identification documents including a valid ID and a recent proof of address. Further documentation may also be requested, which can include a request for source of funds and source of wealth. Please note that we reserve the right to take copies of documents and use your personal information to conduct additional checks as part of our customer due diligence checks, including background checks (which may be conducted by a third-party provider).


We have the right to refuse to process your order or any portion of it at any time for any reason. We reserve the right to refuse and reject orders without giving a reason, and where clients have already made payment, refunds will be given.


All documentation and information requested will be retained securely.



Contact details


Please visit the contact us section on our website.

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